Premium escalation · Helm Expert
When AI has done all it can, a verified chief engineer takes over.
Helm Expert is the human layer of Helm AI: an invitation-only network of verified marine engineers available by live chat, voice call or secure video — matched to your vessel, your equipment and your fault.
AI Expert Match
Describe the fault. We shortlist the right engineer.
Helm AI reads your problem the way a technical superintendent would — discipline, manufacturer, model, location and urgency — then ranks verified engineers by genuine capability, not by who paid for placement.
Live chat
Fastest · share photos, codes and documents
Voice call
Talk it through hands-free in the engine room
Secure video
Show the fault live and get guided step by step
The network
Verified Helm Experts
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Verified engineers
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Disciplines covered
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Countries
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Languages
Trust & vetting
Every Helm Expert is verified before they ever join a session.
Application
Experience, systems covered, certifications, insurance and references are submitted for review.
Credential verification
Certifications, factory training and licences are validated directly with the issuing bodies.
Technical interview
A live case review with a Helm chief engineer covering real fault scenarios on the declared systems.
Supervised sessions
The first five sessions are reviewed for accuracy, clarity and manner before full activation.
Sessions are private to you and your engineer. Photos and documents are stored encrypted and opened only through short-lived signed links.